Last updated: 23 October 2026
We treat our valued customers and their privacy with respect. This policy explains how Optimus Tinting Solutions Pty Ltd (OTS, we, us or our) collects, uses and handles personal information through optimustinting.com.au, our enquiry and quote forms, and our customer communications.
Information we collect
When you enquire, request a quote or arrange work, we may collect your name, email address, phone number, suburb, postcode, job address and preferred contact method. We also collect the information you choose to provide about your vehicle or property, window measurements, film preferences, access requirements, quote requests and correspondence.
Browsing can generate technical information such as your IP address, browser and device details, pages visited, referring websites and advertising identifiers. This may be collected through server logs, cookies, pixels and similar technologies. You do not need to submit an enquiry simply to browse our website.
Why we use your information
We use relevant information to answer your questions, assess your windows, prepare and follow up quotes, arrange installations, manage jobs and customer records, provide aftercare, and handle accounts or warranty enquiries. We may also use information to maintain and protect our website, improve our services, measure advertising results and meet applicable recordkeeping obligations.
You can choose not to provide information or photos. However, without enough detail we may be unable to provide an accurate quote, assess film suitability or arrange the requested work. Please contact us if you would prefer to discuss your enquiry by phone.
GHL, Tint Wiz and our service providers
We use GoHighLevel (GHL, including LeadConnector) to host and manage website and enquiry services, contact records, communications and follow-up. Relevant enquiry and customer information may be transferred to Tint Wiz to manage contacts, quotes, projects and jobs. Configured integrations may help transfer information between these systems.
Enquiry details and uploaded photos may also be included as attachments or links in email notifications to authorised OTS staff and installation partners who help assess or complete your job. Relevant records may therefore be held in our business systems and email accounts, rather than only inside the form platform.
We share information with authorised staff, contractors and service providers only as relevant to these purposes, including website hosting, business email, communications and IT support. We may also disclose information where required or permitted by law. We do not sell customer contact details or uploaded job photos.
For information about the platforms’ own practices, see HighLevel’s privacy information and Tint Wiz’s privacy policy. These links supplement this policy; OTS remains your contact for enquiries about the information you provide to us.
Window and property photo uploads
Photos help us understand the window layout, glazing, access and existing film, and assess measurements and installation requirements. Photos may contain personal information, including people, vehicle registration plates, household details, an address or embedded location metadata.
Please upload only relevant images you are authorised to share. Avoid including people, identity documents, security codes or unrelated personal belongings, and remove location metadata if you do not want it included. Where possible, obtain permission before providing someone else’s information or images.
Uploading photos for a quote or job does not give us permission to publish them in advertising, social media or our public gallery. We will seek separate permission before using your identifiable uploaded photos for those purposes.
Storage, security and overseas processing
We take reasonable steps to protect personal information from misuse, loss and unauthorised access or disclosure, including limiting access to people and providers who need it for their work. No internet transmission, email system or storage service can be guaranteed completely secure.
Our cloud, email and support providers may store or process information outside Australia. This may include the United States and India through HighLevel and its providers, and other locations used by the services we engage. Hosting the WordPress website in Australia does not mean all connected customer records, emails, photos or backups stay in Australia. Contact us if you need more information about the providers or locations relevant to your enquiry.
We retain information for as long as reasonably needed for the purposes described here, including job history, aftercare, warranty, accounting, legal and dispute-resolution requirements. When information is no longer needed, we take reasonable steps to delete or de-identify it, subject to applicable obligations. Copies in backups or service-provider systems may remain until their normal retention cycle ends.
Cookies, analytics and advertising
As described in our original policy, we may use Google Analytics, Google advertising services and Meta/Facebook tools to understand website visits, measure enquiries and advertising performance, and support remarketing or interest-based advertising. Cookies are small files stored on your device; pixels and web beacons are related technologies that can record interactions.
These tools may collect technical and browsing information and process it under the provider’s own policies. Our enquiry tools may also retain the source of an enquiry, such as an advertising campaign or referring page. The tools enabled can change over time.
You can manage cookies through your browser and advertising preferences through Google My Ad Center and your Meta/Facebook account settings. Google also provides an Analytics opt-out browser add-on. Read Google’s privacy policy and Meta’s privacy policy for their practices. Blocking cookies or embedded services may affect parts of the website or forms; advertising preference tools do not necessarily block every cookie.
Marketing and your choices
We may contact you about your enquiry, quote or job. Where permitted by law and consistent with your permissions, we may also send relevant marketing communications. You can unsubscribe using the option in a marketing message, reply STOP to marketing SMS where supported, or contact us. Opting out of marketing does not prevent necessary communications about a job or request you have made.
We do not share your SMS marketing consent with third parties for their independent marketing. Providers that deliver communications on our behalf may process the information needed to provide that service.
Access, corrections and privacy requests
You can contact us to request access to your personal information, correct inaccurate details, ask about our handling of your information or request deletion where appropriate. We may need to verify your identity. Some records may need to be retained for legitimate business or legal reasons; if we cannot fulfil a request, we will explain why where required.
If privacy laws applicable to your location give you additional rights, including choices about targeted advertising, please contact us to discuss your request. This policy does not limit rights that apply to you.
Concerns and complaints
Please email info@optimustinting.com.au with the details of your concern. We will consider the matter, seek any information needed to investigate, and aim to respond within 30 days. If more time is needed, we will let you know. If you remain dissatisfied, you can seek guidance from the Office of the Australian Information Commissioner or another privacy regulator that has jurisdiction over your complaint.
Contact us and policy updates
Contact Optimus Tinting Solutions Pty Ltd at info@optimustinting.com.au or 0483 932 810, or visit our Contact page. We may update this policy as our services and systems change. The latest version will be published on this page with its updated date.